Make public service delivery efficient, PM Prachanda directs secretaries

Kathmandu / Jan 3: Prime Minister Pushpa Kamal Dahal ‘Prachanda’ has directed secretaries to deliver public services efficiently and on time.

The Prime Minister made the instructions to the government secretaries after listening to the briefing about progress, problems and challenges from the secretaries of all the ministries (yesterday) and those of the office of the President and Vice President, constitutional commissions and agencies today.

PM Prachanda issued a 30-point directive to the secretaries with regard to ensuring prompt and efficient delivery of public services and services related to public concern.

In his instructive address to the secretaries after their briefing, the PM expressed hope that he would get cooperation from bureaucracy and government mechanisms this time as in the past tenure.

The PM’s address was centered on issues of public service delivery, the construction of development projects that relate to people’s daily lives.

The PM drew the attention of the secretaries to hardships faced by the people to get public services.

He remarked that work performance of the last five years fell below the mark of public expectation.

“While we are holding a meeting here, there are news reports that people have to queue in lines from 2 am in the morning to get passports. Hardships to get a national identity card are no less frustrating. If the pace of national identity card delivery remains as it is today, it will take decades for all citizens to get it. The problem to get a driving license is no less irritating as one has to wait for years to get it,” said the PM.

PM Prachanda instructed the secretaries to immediately prioritise removing of the hassles one has to undergo to get basic services related to education, health and transport such as driving license, national ID card, and paying taxes.

He directed that all such problems are solved within a month and then warned of actions if concerned officials are found incompetent in meeting the objectives.